Not every day runs smoothly. There are days when mistakes are made, customers aren’t treated well and performance is not up to standard. Without a doubt, something needs to be done about these situations; but using the wrong correction technique may do more harm than help. Recently a client and I were discussing a performance…
Pay Only For What You Need
I enjoy the Liberty Mutual Insurance advertisements! They have a simple but understandable message which essentially says, “When purchasing insurance, pay only for what you need”. And they say it over and over again and again and again and again… This is not an article about buying insurance; it’s about selecting the best compensation plan…
Hiding Out or Stepping Up?
Can’t Go Back!!! I said to Doris, “We can never go back to where we were before the changes created by COVID-19.” Columbia, our Human Resources consulting firm, our lifestyle, our daily routine–everything is and will be changing. What we knew in the past no longer exists and must be replaced. We must either decide…
Minimum Wage, or Not?
Quite a few years ago my then teenage daughter Alison and I were out on a date. My late wife Nancy was working late that night and so Alison and I were free to spend time together. While on the way I asked Alison, ”What have you been thinking about lately?” It seemed like a…
The Silent Killer – Opioid
Recently I worked with a client to produce a safety manual. This is a well run business. Safety is a prime concern, a day-to-day priority in every aspect of the business. As I began the project I thought it would be simple to put together a few simple rules like wearing safety helmets while on…
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