Can you tell if someone is upset with you even if they don’t speak a word? I can! We all respond to others communications whether spoken or nonverbal. Sometimes our responses are good but sometimes they’re not. Psychology books are filled with information regarding behavior reinforcement and its impact on performance. What I communicate in…
I’m Okay and You’re Okay (Maybe)
Not every day runs smoothly. There are days when mistakes are made, customers aren’t treated well and performance is not up to standard. Without a doubt, something needs to be done about these situations; but using the wrong correction technique may do more harm than help. Recently a client and I were discussing a performance…
Pay Only For What You Need
I enjoy the Liberty Mutual Insurance advertisements! They have a simple but understandable message which essentially says, “When purchasing insurance, pay only for what you need”. And they say it over and over again and again and again and again… This is not an article about buying insurance; it’s about selecting the best compensation plan…
Step Up!
Step Up, or Fade Away. The choice is yours. Read about how to take a few steps to move your business forward.
Face Masks in the Workplace
To Mask or Not? We all want to keep our staff and clients safe. With COVID-19 and return to work, many employers are requiring staff to wear cloth face covering (masks), at times because they are required to do so. It’s important to remember that the CDC as well as local government requirements may give…
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