Recently, a business owner mentioned that his employees were not doing so well. They lacked energy. Customer service was not what it needed to be. Things weren’t good at all. He indicated he had tried a number of solutions, including discussing the problem with his employees, but nothing was working. Finally, he asked, “What’s the…
An Oldie But Goody Response to Covid Stresses
Nearly everyday in the news, we hear about employees struggling in their work due to the COVID-19 attack. Words such as isolated, confused, lonely and depressed fill conversations. People work remotely and isolated from each other except for the required conversations on ZOOM. What should the business owner do? In the world of management excellence,…
Is a Performance Management Problem an Employee Problem?
All small business owners want both the best from their employees and the best for their employees. Because, let’s face it, a miserable employee is also miserable to work with. Perhaps you feel like, on paper, you’re doing all of the right things. You’re following the best practices when it comes to performance management and…
A Manager’s Work is Never Done
A manager’s job is perhaps the most difficult and demanding job in any organization. Recently a manager described his job as the place where expectations and actions met and were realized. He described his responsibility to be putting the owner’s expectations into action and ensuring realization of the company’s vision. Think about it. Without these important…
Best Foot Forward
Starting a new job is almost always a stressful time for new employees, as well as their managers and future work mates. An important question is who is responsible for making the transition a success? Of course the answer is all parties, but managers may have the most important role, and often they fail to…