“As you know, a few years ago MSTA began a deliberate effort to “professionalize” our human resource management function. One of the key early decisions we made was to partner with Executive Advantage to assist us. Since MSTA didn’t have the internal resources or expertise, having an experienced HR professional available was essential. While we had the option to utilize your services on time and material basis, we opted to use a retainer arrangement. I think that was appropriate (at least in our situation) for a couple of reasons. First, it provided a predictable monthly cost. There weren’t any budget surprises. Second, it encouraged both executive management and supervisors to use your services. Because you were on-site on a regular schedule, questions and issues were addressed in a timelier manner. It encouraged us to be more proactive…”