Nearly everyday in the news, we hear about employees struggling in their work due to the COVID-19 attack. Words such as isolated, confused, lonely and depressed fill conversations. People work remotely and isolated from each other except for the required conversations on ZOOM. What should the business owner do? In the world of management excellence,…
Virtually yours – Nov 30 @ 4p
Join us Nov 30, 4p to 4:45p. This year has been a year of change, confusion, chaos, and innovation. We’re launching a virtual viewing event. This is for entrepreneurs and their management team. You’ll get to discover “Pathways” and “Jumpstart” two connected programs that will educate and update your team on the best business practices…
You Get What you Reinforce
Can you tell if someone is upset with you even if they don’t speak a word? I can! We all respond to others communications whether spoken or nonverbal. Sometimes our responses are good but sometimes they’re not. Psychology books are filled with information regarding behavior reinforcement and its impact on performance. What I communicate in…
I’m Okay and You’re Okay (Maybe)
Not every day runs smoothly. There are days when mistakes are made, customers aren’t treated well and performance is not up to standard. Without a doubt, something needs to be done about these situations; but using the wrong correction technique may do more harm than help. Recently a client and I were discussing a performance…
Pay Only For What You Need
I enjoy the Liberty Mutual Insurance advertisements! They have a simple but understandable message which essentially says, “When purchasing insurance, pay only for what you need”. And they say it over and over again and again and again and again… This is not an article about buying insurance; it’s about selecting the best compensation plan…
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